POLICY
RENTAL POLICIES, TERMS AND CONDITIONS
RENTAL AGREEMENT
UPON RECEIPT OF RENTAL ITEMS
Client agrees to be present or have a designated representative present at time of delivery. Client is fully responsible for any missing items or any unreasonable damage to Tahoe Event Rentals equipment. If any unreasonable damage is caused, Client expressly assumes and is liable for full replacement costs associated with the damaged or missing items. Client, expressly assumes the responsibility of informing all person(s) who use the above specified rental equipment that, they do so at their own risk and that, if any injury occurs to the person(s) using the equipment, Tahoe Event Rentals, it’s employees, officers, directors, shareholders, agents, successors and assigns shall not be held liable for any such injuries, and/or resulting damages and, further, shall indemnify Tahoe Event Rentals in the event they are held liable for any injuries and/or resulting damages. This contract contains the entire agreement between the parties and shall not be enlarged or modified except in writing, and signed by all appropriate parties. WARNINGS: Rented items can be dangerous and may in some cases contain or emit harmful substances, shift, move, leak, catch fire, and overturn particularly in severe weather. Rental items should be used, maintained, and repaired with caution and by properly qualified, instructed and if applicable, licensed adults.
PICK UP POLICY
DELIVERY
Client must make sure the event site is prepared and ready for drop off or set up. You agree to ensure that the Site is reasonably clean, safe, secure and fit for delivery and use of the Rented Item(s) at all times. A representative or point of contact must be present for delivery. Please provide a phone number for this contact person prior to delivery date. All deliveries will be dropped at the closest ground level entrance that is accessible by trailer or large truck. Any deliveries requested to a specific location that involve hills, stairs, elevators, and longer access routes may incur a service fee. Please have all items prepared for pick up at the same location of the drop off point. All rentals must be stowed or prepared for pick up the same way they were dropped off. Rentals not returned to drop location and ready for pick up will incur an added service fee.
Setup services are available for an additional fee. This include break down. Set up is included in original pricing for dance floors, large tents, farm tables, audio/video equipment and patio heaters.
Specifically requested delivery times outside the normal delivery hours are subject to an added fee
TENTS
www.ca811.org at least 3 full working days in advance.
Client shall not violate any applicable instruction, law, rule, regulation, policy of insurance or warranty in regards to tenting. Client shall not allow anyone to use open flames in, under, or near tenting. Additionally, clients shall not allow any abuse, misuse, overuse, move, remove, conceal, repair, modify, or damage to tenting.
SEVERE WEATHER
Tents/canopies are temporary structures. Strong winds, snow loads, lightning and the like, may create situations that could threaten a tent’s viability. Customers should be aware of severe weather conditions and have a plan to evacuate a tent if such conditions manifest. If severe weather threatens a tent(s), it is the customer’s responsibility to evacuate the tent(s). Under no circumstances should open flame ever be introduced into any tent structure.
All wood rentals, including all dancefloors must be sheltered from any rain/snow/hail event. These rental items are not waterproof and will be damaged or destroyed if exposed to moisture such as rain/snow/hail. It is the client’s responsibility to ensure adequate coverage is available for these rentals. In the event that a rain/snow/hail event is predicted Tahoe Event Rentals reserves the right to cancel delivery if client cannot show they have adequate coverage for rentals. Client will not receive any refund in this circumstance. Clients are 100% responsible for any cost incurred to repair or replace damaged rentals due to rain, snow, hail or any other preventable weather factor which could have been avoided by having proper rental coverage.
In the event a severe weather event is predicted Tahoe Event Rentals reserves the right to cancel rentals. For cancellations do to a severe weather prediction refunds will be issued.
CANCELLATION
All orders can be canceled with a 100% refund within 14 days of original deposit date. All orders are non- refundable after 14 days of original deposit.
Changes to existing orders can be made free of charge up to 30 days prior to the scheduled event. If items are fully removed from an order charges will still apply. Client may adjust quantity of rental items however the invoice total cannot reduce lower than the initial deposit amount.
FORCE MAJEURE
Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine,government shutdown civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
DAMAGE WAIVER
10% of the gross invoice amount will be added creating a damage waiver. This waiver is meant to cover damage to rental items, but will not exempt the responsible party from damages exceeding the waiver amount. If damage to rentals exceeds the 10% waiver, the renting party will be responsible for the cost of repair or replacement of damaged property. The waiver fee is fully refundable if all rented items are returned in their original condition.
