POLICY
RENTAL POLICIES, TERMS AND CONDITIONS
RENTAL AGREEMENT
CLIENT agrees to all the clauses stated in this rental agreement by paying the rental deposit.
CLIENT hereby engages and Tahoe Event Rentals hereby agrees to furnish all items herein (REFER TO CLIENT’S INVOICE), cleaned, complete and in good working conditions with no missing or broken parts, as described upon the terms and conditions set forth herein. CLIENT agrees all items are in good operating condition and free of defects. CLIENT also agrees they have received, reviewed, and understand all training and instructions for all rented items. CLIENT agrees to return all items in the same working condition without breakage or damage. CLIENT agrees to be responsible for any missing or damaged items to Tahoe Event Rentals equipment or properties beginning from time of pick up or after delivery until items are returned to Tahoe Event Rentals. CLIENT expressly assumes and is liable for full replacement costs associated with the damaged or missing items including all shipping or handling fees. CLIENT shall not loan, transfer, license, sublease, surrender or assign any item(s) or this Contract. CLIENT is responsible for all terms of this contract. CLIENT shall agree to use all rented items safely, within its rated capacity, only for the intended purpose of the item, and in full compliance with this contract. Tahoe Event Rentals reserves the right to substitute items, when necessary, with items of a similar nature, equal value and comparable style at no additional charge or credit to the client.
DEPOSIT
UPON RECEIPT OF RENTAL ITEMS
PICK UP POLICY
DELIVERY
CLIENT must make sure the event site is prepared and ready for drop off or set up. CLIENT agrees to ensure that the site is reasonably clean, safe, secure and fit for delivery and use of the rented item(s) at all times. It is the client’s responsibility that all irrigation that can damage rentals is shut off. Any damage related to sprinklers or hose will be the client’s responsibility to pay for the damage. A representative or point of contact must be present at the time of delivery. Please provide a phone number for the point of contact prior to delivery date. All deliveries will be dropped off at the closest ground level entrance that is accessible by a trailer or large truck. Any deliveries requested to a specific location that involve hills, stairs, elevators, rough roads, and longer access routes may incur a service fee. Please have all items prepared for pick up at the same location as the drop off point. All rentals must be stowed or prepared for pick up the same way they were dropped off. If rental items are not returned to the same drop-off location by the time of pick up, CLIENT will be charged a 20% labor fee based on the rental invoice.
Set-up and breakdown services are available for an additional fee. Set-up and breakdown are included for some specifics rentals including dance floors. Specifically requested delivery or pick-up times outside of normal business hours are subject to an added fee.
TENTS
CLIENT is responsible for knowing and obtaining any/all permitting required by county and state officials.
STAKES OR WATER BARRELS – CLIENT is responsible for locating water or power lines below ground prior to staking. Call 811 to find out where your gas lines are located and go to www.ca811.org at least 3 full working days in advance. Tahoe Event Rentals is not responsible for any damage caused during the installation of the tent(s).
CLIENT shall not violate any applicable instruction, law, rule, regulation, policy of insurance or warranty regarding tenting. CLIENT shall not allow anyone to use open flames in, under, or near tenting. Additionally, CLIENT shall not allow any abuse, misuse, overuse, move, remove, conceal, repair, modify, or damage to tenting.
SEVERE WEATHER
Tents/canopies are temporary structures. Strong winds, snow loads, lightning and the like, may create situations that could threaten a tent’s viability. CLIENT should be aware of severe weather conditions and have a plan to evacuate a tent if such conditions manifest. If severe weather threatens a tent(s), it is the customer’s responsibility to evacuate the tent(s). Under no circumstances should open flame ever be introduced into any tent structure.
All wood rentals, including all dance floors, must be sheltered from any rain/snow/hail event. These rental items are not waterproof and will be damaged or destroyed if exposed to moisture such as rain/snow/hail. It is the client’s responsibility to ensure adequate coverage is available for these rentals. If rain/snow/hail event is predicted Tahoe Event Rentals reserves the right to cancel delivery if CLIENT cannot show they have adequate coverage for rentals. CLIENT will not receive any refund in this circumstance. CLIENT is fully responsible for any cost incurred to repair or replace damaged rentals due to rain, snow, hail or any other preventable weather factor which could have been avoided by having proper rental coverage.
If severe weather is predicted on the day of your event, Tahoe Event Rentals reserves the right to cancel rentals. For cancellations initiated by Tahoe Event Rentals due to a severe weather forecast, refunds will be issued.
CANCELLATION
All orders can be canceled with a 100% refund within 14 days of the original deposit date. All orders are non-refundable after 14 days of original deposit.
Changes to existing orders can be made free of charge up to 30 days prior to the scheduled event. If items are fully removed from an order, charges will still apply. CLIENT may adjust quantity of rental items however the invoice total cannot reduce lower than the initial deposit amount.
