Frequently Asked Questions
Can I change my order once I have paid the deposit?
How does delivery work?
We deliver the rentals at the closest ground level entrance we can access with our trailer or a large truck. Please let us know of any special requirements to access property (elevator, hills, stairs, rough roads, single lane road…). If there is a special requirement, additional fees may apply. If you need your rentals to be delivered at a specific time frame, an additional fee may apply. Yes, it is true we do not have a delivery fee for rentals in the South Lake Tahoe area for any orders of $300.00 or more. For events outside the South Lake Tahoe area, we do have a mileage fee charged one way. If the event is in an area that requires a fee to enter the area (e.g. state parks), the customer is responsible for the fee.
Is same day pick up an option?
We offer same day pick up to 10pm, but additional fees may apply.
Do you set up rentals?
Set up is included with a few items such as dance floors and 20×40 tents. Set up for additional items needs to be reserved in advance and there is an additional cost. If the customer doesn’t need help with the set-up, rentals will be delivered at the closest ground level entrance that we can access with our trailer or large truck and should be returned to the same area for pick-up. Upon pick-up, all items must be stacked in the same way and location they were delivered. If at the time of pick up, the rental items are still up, we reserve the right to charge a break down fee.
